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Terms and Conditions

These Terms & Conditions incorporate our Privacy Policy and set out the basis on which you can visit and use this website. Please read them carefully as they contain important information.
We are Mindchakra Limited (“Mindchakra”), a company registered in England & Wales under company number [8539130]. Our registered office and our main trading address is 4a Castletown Road, London W14 9HE.
This website (the 'website') is owned and operated by Mindchakra ('us' or 'we'). If you have any queries about these Terms & Conditions or have any comments on our website, please email Customer Services


All rights, including copyright, in this website are owned by or licensed for use by Mindchakra. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.


We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the product or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered plus VAT at the current rate and delivery charges as set out in the Delivery Options.

Price Matching

Mindchakra does not price-match with other retailers. We do, however, consistently work toward maintaining competitive prices on all products.


Although unlikely, the packaging on some products may vary from that shown. The weights and dimensions are approximate. We make every effort to display as accurately as possible the colours and shades of all products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Mindchakra disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.


All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available for any reason.


We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email advising you of this. If you require any information concerning your order please email us at quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorization for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.


Payment can be made using the payment methods detailed in the Checkout section of this website. Payment will be debited from your account at the point at which your order is processed/dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to Mindchakra , we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all products until full payment has been made by you and received by us and legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you.


Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.


You should inspect all purchased products immediately upon receipt and check that everything specified on the invoice /delivery note is included. You will be deemed to have accepted the order unless you notify us in writing (emails will be accepted in addition to other forms of written communication) upon receipt that there is a problem up to within 2 days of receipt. and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.


Under the Distance Selling Regulations you have the legal right to cancel your order within 7 working days from the date of receipt of the goods if you send us a Notice of Cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns Policy Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the products to us. You can submit your Cancellation Notice by email to our customer services department at, or in writing to Customer Services, Mindchakra Limited, 4a Castletown Road, London W14 9HE. Your statutory rights are not affected.


Please do not send any products back to Mindchakra without prior written confirmation from Mindchakra that postage /shipping charges will be credited. Returning a faulty product
  • If an item is faulty written notification of this must be received by Mindchakra within two days of the product having been delivered along with photographic evidence of the fault and a detailed description of the fault and a copy of the invoice.
  • If returning faulty cds or dvds please include detail of the faulty track number, timing, disc number and a very detailed description of the fault.
  • Written prior consent from Mindchakra for postage / shipping charges is required (email confirmation from Mindchakra will be acceptable) for the cost of return postage / shipping to be refunded at standard rate<./li>
  • Mindchakra cannot refund a credit / debit card for postage that had not been charged for postage and packing. In this case Mindchakra will send a credit note for the amount for return postage.
  • Mindchakra has 2 weeks to supply a replacement of the faulty product. If Mindchakra is unable to obtain a replacement within 2 weeks a refund/credit will be issued to the customer.
Returning a product relying on your cancellation rights for distance selling
  • If the item is not required, the item must not have been used and be in the original condition (i.e. product packaging still sealed) and not damaged.
  • Refunds are not given for the postage/shipping costs.
For All returns
  • It is the responsibility of the customer to ensure the package is delivered to Mindchakra. Mindchakra will not refund if the parcel sent by the customer is not received.
  • Please be specific, Mindchakra will contact you regarding any missing information.
To submit your written notification by email to with "Return request" in the subject line or in writing to Mindchakra, 4a Castletown Road, London W14 9HE.
Please do not return any items until you have confirmation from Mindchakra in writing as set out above.


Mindchakra is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).
Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our Terms & Conditions of which this Privacy Policy is part.
You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in My Account where you can amend your personal details, for example if you change your address.
You may be required to provide credit or debit card details when placing an order.
We ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

Administration of our website

The information you give us is necessary to enable us to confirm and fulfil your order, make sure it is delivered correctly and to maintain your account.

Customer Service

We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website/your order and to notify you about the status of your order.

Direct Marketing

We want to keep you up-to-date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. The information collected in this way an be used to identify you unless you modify your browser settings.
If you have any questions /comments about privacy please contact us on


Mindchakra makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible mindchakra will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of this website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Mindchakra's  reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.


Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Mindchakra or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


We hope it will not be necessary, but should you wish to complain about any matter in regard to the products or services offered on this website, please email us on or write to us at Customer Services,Mindchakra, 4a Castletown Road, London W14 9HE. We welcome your enquiries or feedback on the products you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our Privacy Policy, by providing us with any such unsolicited information you hereby grant mindchakra a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. You may not impersonate any person or entity or use any false email address or otherwise misleadmindchakra as to the origin of the information submitted and you agree to indemnify Mindchakra and hold Mindchakra harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.


The trademarks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Mindchakra, our affiliates, our licensors and/or our suppliers in the UK, and other countries and are protected by UK and International trademark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.


No failure to exercise and no delay on the part of mindchakra in exercising any right, remedy, power or privilege of mindchakra under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Mindchakra.


There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms & Conditions govern your use of this website.


We reserve the right to change these Terms & Conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.


This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These Terms & Conditions do not affect your statutory legal rights.